Shipping policy
Shipping Policy
Last updated: November 2025
At LVT Flooring North West Limited (trading as LVT FloorCare), we aim to deliver your order quickly and safely throughout the UK.
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Delivery Locations
We currently ship to all areas within the United Kingdom, including mainland UK, Northern Ireland, and select offshore locations.
For international orders, please contact info@thelvtflooringco.co.uk before purchasing.
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Processing Times
Orders are typically processed and dispatched within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next working day.
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Delivery Options & Timeframes
• Standard Delivery (2–4 working days) – £3.95
• Express Delivery (1–2 working days) – £6.95
• Free Standard Delivery on orders over £50
You’ll receive a dispatch confirmation and tracking details once your order has been shipped.
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Missed Deliveries
If no one is available to receive your parcel, your courier will leave a card or notification with instructions for redelivery or collection.
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Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days at info@thelvtflooringco.co.uk with your order number and photos (if applicable).
We’ll resolve the issue quickly with a replacement or refund.
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Order Changes or Cancellations
If you need to change your delivery address or cancel your order, please contact us as soon as possible at info@thelvtflooringco.co.uk.
We can only make changes before your order has been dispatched.
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Delays
While we always aim to deliver within the estimated timeframe, delays can occasionally occur due to courier or weather issues.
We’ll keep you informed if any delay affects your order.
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Contact Us
info@thelvtflooringco.co.uk
LVT Flooring North West Limited
Unit 4, Pilsworth Industrial Estate, Pilsworth Road, Bury, Greater Manchester BL9 8RE